{"id":337,"date":"2025-04-04T02:35:11","date_gmt":"2025-04-04T00:35:11","guid":{"rendered":"https:\/\/serwis.thermosilesia.pl\/warranty-failure\/"},"modified":"2025-09-22T14:13:32","modified_gmt":"2025-09-22T12:13:32","slug":"warranty-failure","status":"publish","type":"page","link":"https:\/\/serwis.thermosilesia.pl\/en\/warranty-failure\/","title":{"rendered":"Warranty failure"},"content":{"rendered":"\n<p class=\"is-style-text-display has-medium-font-size\"><\/p>\n\n<p class=\"is-style-default\"><script defer src=\"https:\/\/serwis.thermosilesia.pl\/wp-content\/plugins\/thss_serwis\/public\/jquery\/validation\/jquery.validate.js\"><\/script><script defer src=\"https:\/\/serwis.thermosilesia.pl\/wp-content\/plugins\/thss_serwis\/public\/jquery\/validation\/localization\/messages_pl.js\"><\/script><p>Please complete all required fields in the form and submit your request. Remember to describe the problem as precisely as possible - it may make a diagnosis quicker and help to find the solution. <\/p><p>If its required, our specialist will contact with you by phone.<\/p><br\/><p>After submitting the form please check your email. We will send the submitting confirmation with ticket ID.<\/p><form method=\"POST\" enctype=\"multipart\/form-data\" id=\"thss_main_form\" class=\"thss_main_form needs-validation\" novalidate><div class=\"thss_form_element mb-3\"><label for=\"tss_device_type\" class=\"thss_form_label\">Type of product &nbsp;<sup class=\"thss_form_label_req\">*<\/sup><\/label><select class=\"form-select custom-select\" name=\"data[device_type]\" id=\"tss_device_type\" autofocus=\"autofocus\"><option value=\"1\">Air conditioner<\/option><option value=\"2\">Heat pump<\/option><option value=\"3\">RVF System<\/option><option value=\"4\">Heat recovery unit<\/option><option value=\"5\">Other<\/option><\/select><div class=\"invalid-feedback\">\r\n        Type of product is required.<br\/><\/div><\/div><div class=\"thss_form_group_title\">Contact data<\/div><div class=\"thss_form_element tss_comp_type tss_hp tss_rvf\"><label for=\"tss_company_name\" class=\"thss_form_label\">Company name <sup class=\"thss_form_label_req\">*<\/sup><\/label><input type=\"text\" name=\"data[company_name]\" class=\"form-control\" id=\"tss_company_name\" value=\"\" placeholder=\"Enter company name\" required=\"required\"><div class=\"invalid-feedback\">\r\n        Company name is required.<br\/><\/div><\/div><div class=\"thss_form_element tss_comp_type tss_hp tss_rvf\"><label for=\"tss_company_nip\" class=\"thss_form_label\">Tax identification number<\/label><input type=\"text\" name=\"data[company_nip]\" class=\"form-control\" id=\"tss_company_nip\" value=\"\" placeholder=\"Podaj numer NIP bez my\u015blnik\u00f3w i znak\u00f3w specjalnych np. 1234567890\"><div class=\"invalid-feedback\">\r\n        Tax identification number is required.<br\/><\/div><\/div><div class=\"thss_form_element_full tss_comp_type tss_user_type tss_hp tss_rvf\"><label for=\"tss_company_reporter\" class=\"thss_form_label\">Name and surname <sup class=\"thss_form_label_req\">*<\/sup><\/label><input type=\"text\" name=\"data[company_reporter]\" class=\"form-control\" id=\"tss_company_reporter\" value=\"\" placeholder=\"Name and surname\" required=\"required\"><div class=\"invalid-feedback\">\r\n        Name and surname are required.<br\/><\/div><\/div><div class=\"thss_form_element tss_comp_type tss_user_type tss_hp tss_rvf\"><label for=\"tss_company_email\" class=\"thss_form_label\">Email address <sup class=\"thss_form_label_req\">*<\/sup><\/label><input type=\"email\" name=\"data[company_email]\" class=\"form-control\" id=\"tss_company_email\" value=\"\" placeholder=\"Enter the email address\" required=\"required\"><div class=\"invalid-feedback\">\r\n        Email address is required.<br\/><\/div><\/div><div class=\"thss_form_element tss_comp_type tss_user_type tss_hp tss_rvf\"><label for=\"tss_company_phone\" class=\"thss_form_label\">Phone number<\/label><input type=\"text\" name=\"data[company_phone]\" class=\"form-control\" value=\"\" placeholder=\"Enter the phone number\" id=\"tss_company_phone\"><div class=\"invalid-feedback\">\r\n        Phone number is required<br\/><\/div><\/div><div class=\"thss_form_element\"><label for=\"tss_shipping_address\" class=\"thss_form_label\">Address for delivery the spare parts <sup class=\"thss_form_label_req\">*<\/sup><\/label><input type=\"text\" name=\"data[shipping_address]\" class=\"form-control\" value=\"\" placeholder=\"Street, number, postal code, city, region\" id=\"tss_shipping_address\" required=\"required\"><div class=\"invalid-feedback\">\r\n            Address for delivery the spare parts is required.<br\/><\/div><\/div><div class=\"thss_form_group_foot\"><sup class=\"thss_form_label_req\">*<\/sup> Required<\/div><div class=\"thss_form_group_title\">Machine details<\/div><div class=\"thss_form_element tss_comp_type tss_user_type tss_hp tss_rvf tss_user_type\"><label for=\"tss_model\" class=\"thss_form_label\">Model of product <sup class=\"thss_form_label_req\">*<\/sup><\/label><input type=\"text\" name=\"data[model]\" class=\"form-control\" id=\"tss_model\" value=\"\" placeholder=\"Enter the full model with revision, e.g. I35Xi R14\" required=\"required\"><div class=\"invalid-feedback\">\r\n        Model of product is required.<br\/><\/div><\/div><div class=\"thss_form_element tss_comp_type tss_user_type tss_hp tss_rvf tss_user_type\"><label for=\"tss_serial_no\" class=\"thss_form_label\">Serial number <sup class=\"thss_form_label_req\">*<\/sup><\/label><input type=\"text\" name=\"data[serial_no]\" class=\"form-control\" id=\"tss_serial_no\" value=\"\" placeholder=\"Enter the factory or serial number e.g. RIXI3518180161 or 540N18916981C9017\" required=\"required\"><div class=\"invalid-feedback\">\r\n        Serial number is required.<br\/><\/div><!--<div class=\"thss_form_hint\">Serial number e.g. RIXI3518180161 or 540N18916981C9017.<\/div>\/\/--><\/div><div class=\"thss_form_element thss_date_input_wrapper\"><label for=\"tss_date1\" class=\"thss_form_label\">The date of order\/first running process <sup class=\"thss_form_label_req\">*<\/sup><\/label><input type=\"text\" name=\"data[date1]\" class=\"form-control thss_datepicker\" id=\"tss_date1\" value=\"\" required=\"required\"><svg class=\"thss_date_icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\" ry=\"2\"><\/rect><line x1=\"16\" y1=\"2\" x2=\"16\" y2=\"6\"><\/line><line x1=\"8\" y1=\"2\" x2=\"8\" y2=\"6\"><\/line><line x1=\"3\" y1=\"10\" x2=\"21\" y2=\"10\"><\/line><\/svg><div class=\"invalid-feedback\">\r\n            The date of order\/first running process is required.<br\/><\/div><\/div><div class=\"thss_form_group_foot\"><sup class=\"thss_form_label_req\">*<\/sup> Required<\/div><div class=\"thss_form_group_title\">Description<\/div><div class=\"thss_form_element_full\"><label for=\"tss_description\" class=\"thss_form_label\">Description of failure and diagnosis. <sup class=\"thss_form_label_req\">*<\/sup><\/label><textarea name=\"data[description]\" class=\"form-control\" id=\"tss_description\" required=\"required\" rows=\"8\"><\/textarea><div class=\"valid-feedback\"><\/div><div class=\"invalid-feedback\">\r\n        Description of failure and diagnosis is required.<br\/><\/div><\/div><div class=\"thss_form_group_foot\"><sup class=\"thss_form_label_req\">*<\/sup> Required<\/div><div class=\"thss_form_group_title\">Attachments<\/div><div class=\"thss_form_hint\">Types of available attachments: jpg, jpeg, png, pdf lub zip. <b>Other files will be rejected.<\/b><\/div><div class=\"thss-file-uploads\"><div class=\"thss-file-upload-row\"><div class=\"thss-file-upload-cell thss-ellipsis\" style=\"width:20%;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/serwis.thermosilesia.pl\/wp-content\/themes\/thermosilesia2\/assets\/img\/file-info.svg\" width=\"15\" height=\"21\" \/>&nbsp;\r\n        Warranty card scan\/photo&nbsp;<sup class=\"thss_form_label_req\">*<\/sup><\/div><div class=\"thss-file-upload-cell\" style=\"width:142px;\"><label for=\"fileInput1\" class=\"thss-upload-icon\" data-input=\"fileInput1\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/serwis.thermosilesia.pl\/wp-content\/themes\/thermosilesia2\/assets\/img\/select-file-en.svg\" width=\"142\" height=\"37\" \/><\/label><input type=\"file\" class=\"thss-file-input\" id=\"fileInput1\" name=\"file1\" accept=\"image\/png, image\/jpeg, application\/pdf, image\/jpg, application\/zip\" required=\"required\" \/><\/div><div class=\"thss-file-upload-cell thss-ellipsis\" style=\"width:auto;\"><div class=\"thss-file-info\" id=\"fileInfo1\">No file<\/div><div class=\"invalid-feedback\">\r\n            Warranty card scan\/photo is required<br\/><\/div><\/div><div class=\"thss-file-upload-cell\" style=\"width:10px;\"><div class=\"thss-clear-button thss-clear-button1\"><img loading=\"lazy\" decoding=\"async\" class=\"thss-desktop\" src=\"https:\/\/serwis.thermosilesia.pl\/wp-content\/themes\/thermosilesia2\/assets\/img\/cross.svg\" id=\"clearButton1\" width=\"10\" height=\"10\" \/><a href=\"#\" class=\"btn btn-default thss-mobile\">Delete.<\/a><\/div><\/div><\/div><div class=\"thss-file-upload-row\"><div class=\"thss-file-upload-cell thss-ellipsis\" style=\"width:20%;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/serwis.thermosilesia.pl\/wp-content\/themes\/thermosilesia2\/assets\/img\/file-info.svg\" width=\"15\" height=\"21\" \/>&nbsp;\r\n        The photo of damage part&nbsp;<sup class=\"thss_form_label_req\">*<\/sup><\/div><div class=\"thss-file-upload-cell\" style=\"width:142px;\"><label for=\"fileInput2\" class=\"thss-upload-icon\" data-input=\"fileInput2\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/serwis.thermosilesia.pl\/wp-content\/themes\/thermosilesia2\/assets\/img\/select-file-en.svg\" width=\"142\" height=\"37\" \/><\/label><input type=\"file\" class=\"thss-file-input\" id=\"fileInput2\" name=\"file2\" accept=\"image\/png, image\/jpeg, application\/pdf, image\/jpg, application\/zip\" required=\"required\" \/><\/div><div class=\"thss-file-upload-cell thss-ellipsis\" style=\"width:auto;\"><div class=\"thss-file-info\" id=\"fileInfo2\">No file<\/div><div class=\"invalid-feedback\">\r\n            The photo of damage part is required.<br\/><\/div><\/div><div class=\"thss-file-upload-cell\" style=\"width:10px;\"><div class=\"thss-clear-button thss-clear-button2\"><img loading=\"lazy\" decoding=\"async\" class=\"thss-desktop\" src=\"https:\/\/serwis.thermosilesia.pl\/wp-content\/themes\/thermosilesia2\/assets\/img\/cross.svg\" id=\"clearButton2\" width=\"10\" height=\"10\" \/><a href=\"#\" class=\"btn btn-default thss-mobile\">Delete.<\/a><\/div><\/div><\/div><div class=\"thss-file-upload-row\"><div class=\"thss-file-upload-cell thss-ellipsis\" style=\"width:20%;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/serwis.thermosilesia.pl\/wp-content\/themes\/thermosilesia2\/assets\/img\/file-info.svg\" width=\"15\" height=\"21\" \/>&nbsp;\r\n        The product label photo&nbsp;<sup class=\"thss_form_label_req\">*<\/sup><\/div><div class=\"thss-file-upload-cell\" style=\"width:142px;\"><label for=\"fileInput3\" class=\"thss-upload-icon\" data-input=\"fileInput3\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/serwis.thermosilesia.pl\/wp-content\/themes\/thermosilesia2\/assets\/img\/select-file-en.svg\" width=\"142\" height=\"37\" \/><\/label><input type=\"file\" class=\"thss-file-input\" id=\"fileInput3\" name=\"file3\" accept=\"image\/png, image\/jpeg, application\/pdf, image\/jpg, application\/zip\" required=\"required\" \/><\/div><div class=\"thss-file-upload-cell thss-ellipsis\" style=\"width:auto;\"><div class=\"thss-file-info\" id=\"fileInfo3\">No file<\/div><div class=\"invalid-feedback\">\r\n            The product label photo is required.<br\/><\/div><\/div><div class=\"thss-file-upload-cell\" style=\"width:10px;\"><div class=\"thss-clear-button thss-clear-button3\"><img loading=\"lazy\" decoding=\"async\" class=\"thss-desktop\" src=\"https:\/\/serwis.thermosilesia.pl\/wp-content\/themes\/thermosilesia2\/assets\/img\/cross.svg\" id=\"clearButton3\" width=\"10\" height=\"10\" \/><a href=\"#\" class=\"btn btn-default thss-mobile\">Delete.<\/a><\/div><\/div><\/div><\/div><div class=\"thss_form_element_full form-check form-switch ths-form-check\"><label class=\"thss-checkbox\"><input type=\"checkbox\" class=\"form-check-input\" name=\"confirm1\" id=\"thss_confirm1\" required=\"required\"><span class=\"thss-checkmark\"><svg viewBox=\"0 0 24 24\"><path d=\"M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z\"\/><\/svg><\/span><\/label><label class=\"form-check-label\" for=\"thss_confirm1\">\r\n        I declare that I have read and understood the privacy policy of the Thermosilesia Group, available at        <a href=\"https:\/\/thermosilesia.pl\/pl\/page\/polityka-prywatnosci-stron-grupy-thermosilesia\" target=\"_blank\">https:\/\/thermosilesia.pl\/pl\/page\/polityka-prywatnosci-stron-grupy-thermosilesia<\/a>I understand that my personal data will be processed for the purposes specified in the privacy policy and that I have rights under GDPR, including the right to access, rectification, deletion, restriction of processing, objection, and data portability.        <sup class=\"thss_form_label_req\">*<\/sup><\/label><div class=\"invalid-feedback\">\r\n        Accepting the privacy policy is required.<br\/><\/div><\/div><div class=\"thss_form_group_foot\"><sup class=\"thss_form_label_req\">*<\/sup> Required<\/div><div class=\"thss_form_element_full\"><button type=\"submit\" class=\"btn btn-secondary btn-lg thss-btn-action\">Submit<\/button><a class=\"btn btn-default thss-btn-action\" href=\"\/\">Return to Thermosilesia.pl<\/a><\/div><input type=\"hidden\" name=\"data[user_type]\" 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